We will review your request and respond to you as soon as possible during our normal
business hours of 8 a.m. to 5 p.m. Monday - Friday.
This form should be used only to apply for new utility service. If you have another
type of serivce request or issue you need to communicate to us, please click on
the "Back" button of your browser and select a different service request form.
To establish utilitity service, City ordinance requires you to provide a valid Texas
Drivers License or Texas State ID number. If you have an out-of-state license
or ID: You must fax a copy to 972-205-2100 or bring
it to Customer Service at 217 N. Fifth St. before service can begin. Within 30 days
of your service being established, you must provide proof of a valid Texas Drivers
License or Texas State ID -- fax or bring a copy to Customer Service or call
972-205-2671 to update your account record.
You must satisfy the deposit requirement with a paid deposit, credit check or an
acceptable letter of credit.
Account Establishment Fee
A mandatory $30.00 Account Establishment Fee will appear on your
Would you like to learn about Automatic Bank Draft? This free program can draft
the amount of your monthly utility bill directly from your bank or savings account
each month, saving you the effort.
Would you like to recieve your City of Garland utility bill electronically by email
instead of recieving a paper bill through the mail?
If you cannot click the submit button, you may still need to enter information into
“*Required Fields” of this form. Look for entry boxes which are outlined in Red or entry boxes with Red letters. Enter the required information
and click on the “Submit” button again.