GarlandUtilities.org
Bill Payment Online
 
You can now pay your utility bill using Western Union Speedpay Service. This service, available only online or over the phone (972-205-2671), is available 24 hours a day, 7 days a week.
 
Western Union Speedpay charges a convenience fee to process payment transactions.
 
Fee Schedule:
Residential Customers -
$2.95 for each payment transaction up to $600
Commercial Customers - $15.95 for each payment transaction up to $2,500

Note: If payment amount is higher than the transaction limit for your customer type, you will need to make multiple transactions, with each transaction incurring a separate convenience fee.
 
Get Ready to Pay! Accepted Credit Cards
 
  • Have your utility bill in hand. You'll need your account number to login.
  • Have your credit or ATM/debit card in hand. You can pay by Visa, MasterCard, Discover or American Express credit cards or ATM or debit cards with the STAR, PULSE, NYSE or ACCEL logo. Card information can be securely saved for future transactions.
  • Or have your banking account information. You can also make an ACH payment by using your checking, saving or money market account.
Begin Paying
  • Click on the Pay Utility Bill Now button.
  • When asked for your account number at the login step, enter your entire account number, leaving out the dash. For example: Account number 1234-56789 would be entered as 123456789.
  • For security purposes, the login step asks for an Identification Code. For Residential Customers, the Identification Code is the driver’s license number of the primary account holder. For Commercial Customers, the Identification Code is the zip code of the location where the utility service is provided.
  • If you have problems logging in, make sure you are entering the account number as noted above, and double check your Identification Code. For Residential accounts over 10 years old, we may not have a driver’s license number on file and that could be the issue. If you continue to have problems logging in, e-mail custserv@gpltexas.org  or call 972-205-2671 for assistance.
  • When you enter the Payment Amount, enter the dollars and cents, making sure you include the decimal point.
 
Your payments will be posted within one (1) business day except for all major holidays and bank holidays when payments will be posted on the next business day. Write down or print out the confirmation number you receive as verification of the transaction.
 
Attention: Customers who have been Disconnected
 
If your service has been disconnected, you can still pay online. After making your payment, you MUST contact Customer Service to arrange for reconnection of your utility service.
  • Call 972-205-2671 8 a.m. – 7 p.m. Monday – Thursday and 8 a.m. – 6:30 p.m. Friday, or
  • E-mail custserv@gpltexas.org . 8 a.m. – 5 p.m. Monday – Friday
 
 
For questions about online or phone payments: